Term and Conditions

Last Updated: [Insert Date]

1. Our Professional Diving Community

Dive Gear Shop specializes in providing high-performance equipment for:

• Technical divers requiring precision gear
• ERDi professionals needing reliable equipment
• Expedition teams operating in demanding environments
• Commercial diving operations

Our products and policies reflect the exacting standards of these professional users.

2. User Responsibilities

2.1 Account Accuracy

When creating an account or making purchases, you must provide accurate, current, and complete information. Technical divers understand the importance of precision – this extends to your order details.

2.2 Equipment Suitability

You are responsible for:

• Selecting equipment appropriate for your certification level and intended use
• Verifying all specifications before purchase
• Ensuring compatibility with your existing gear configurations

2.3 International Compliance

For orders outside the United States:

• You are responsible for any import duties, taxes, or customs clearance requirements
• Ensure all equipment complies with local diving regulations
• Account for additional transit time in your expedition planning

3. Products & Technical Specifications

3.1 Equipment Categories

We specialize in professional-grade diving equipment including:

• Exposure protection systems (3mm & 5mm wetsuits, drysuits, and components)
• Technical diving packages (BCD configurations, analyzer systems)
• Dive rescue and expedition gear
• Precision instruments (gauges, cutting devices)

3.2 Product Representations

While we strive for accuracy:

• Product images may show optional accessories not included
• Specifications are subject to change by manufacturers
• We reserve the right to correct pricing errors

3.3 Restricted Items

Certain items have special handling requirements:

• Cutting devices may be restricted in some jurisdictions
• Analyzer equipment requires proper certification for use
• Custom-configured packages cannot be altered after production begins

4. Order & Payment Terms

4.1 Order Processing

Professional-grade processing timeline:

• All orders processed within 1-2 business days (excluding weekends/holidays)
• Expedited processing available for critical expedition needs
• International orders may require additional documentation

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Note: For security, all transactions are processed through encrypted payment gateways.

4.3 Pricing & Currency

All prices are in USD. International customers should:

• Check current exchange rates
• Confirm any bank processing fees
• Note that customs fees are not included in our pricing

5. Shipping & Expedition Logistics

5.1 Shipping Options

Service	Carrier	Cost	Delivery Time	Best For
Standard	DHL/FedEx	$12.95	10-15 business days	Time-sensitive equipment
Free Shipping	EMS	Free (orders >$50)	15-25 business days	Non-urgent orders

5.2 Delivery Considerations

Professional divers should note:

• Delivery times are estimates, not guarantees
• Expedition teams should build in buffer time
• Signature may be required for technical equipment
• Carrier restrictions apply to some destinations

6. Returns & Equipment Inspection

6.1 Professional Inspection Period

We offer a 15-day inspection period from delivery date for:

• Performance verification
• Technical fit assessment
• Manufacturing defect identification

6.2 Return Process

1. Email [email protected] within 15 days with:
   • Order number
   • Reason for return
   • Photos of any defects
2. Receive RMA and instructions from our Gear Support Team
3. Repackage with all original components and documentation
4. Ship using provided labels (defective items) or original carrier

6.3 Non-Returnable Items

For safety and hygiene, these cannot be returned unless defective:

• Used/opened cutting devices
• Dry suit boots & hoods
• Opened drysuit repair parts
• Custom BCD packages
• Analyzers with broken calibration seals

6.4 Refund Processing

Upon technician inspection:

• Timeline: 3-5 business days after receipt
• Method: Original payment type
• Amount: Item cost minus shipping (unless defective)

7. Intellectual Property

All content on divingstoreusa.com is protected:

• Product configurations and package designs are proprietary
• Technical specifications may not be reproduced without permission
• ERDi and other certifications are trademarks of their respective owners

8. Liability Limitations

8.1 Equipment Use

Dive Gear Shop is not liable for:

• Improper use of technical equipment
• Diving beyond certification limits
• Modifications made to original equipment

8.2 Force Majeure

We’re not responsible for delays caused by:

• Customs processing
• Expedition-area shipping disruptions
• Manufacturer supply chain issues

8.3 Maximum Liability

Our total liability is limited to the purchase price of the equipment in question.

9. Policy Updates

We may update these terms to reflect:

• Changes in diving equipment standards
• New international shipping regulations
• Evolving professional diving practices

Continued use after changes constitutes acceptance.

10. Contact Our Gear Support Team

For technical questions or expedition support:

Email: [email protected]
Mail: Dive Gear Shop, 2218 Quilly Lane, Columbus, OH 43215 USA