Welcome to Dive Gear Shop’s FAQ section. Below you’ll find answers to common questions about our professional dive equipment, shipping policies, and more. If you don’t find what you’re looking for, our dive specialists are always ready to help at [email protected].

About Our Products

What types of dive gear do you specialize in?

We focus on professional-grade equipment for technical divers, including:

  • Complete systems (BCD packages, drysuit bundles)
  • Technical diving essentials (analyzers, cutting devices)
  • Exposure protection (3mm & 5mm wetsuits, drysuits)
  • Specialty items for dive rescue and ERDi certification
Why should I choose Dive Gear Shop over other retailers?

Our small-shop approach means every order receives:

  • Personal inspection by dive technicians
  • Dive-gear-specific packaging to prevent damage
  • Customs documentation expertise for international shipments
  • Technical diver-to-diver advice on system configurations
Do you offer package deals on dive systems?

Yes! We’ve curated several package options in our Accessory Packages and Drysuit Packages sections that combine compatible components at competitive prices. These are particularly popular with divers building complete systems for technical diving expeditions.

Ordering & Payment

What payment methods do you accept?

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?

Absolutely. We use industry-standard encryption for all transactions and never store complete payment details on our servers.

Can I modify or cancel my order after placement?

Orders enter our processing system quickly to ensure fast delivery. Contact us immediately at [email protected] if you need to make changes – we’ll do our best to accommodate your request if your order hasn’t entered the packing phase.

Shipping & Delivery

Where do you ship from and to?

We ship worldwide from our Columbus, Ohio facility (excluding parts of Asia and select remote regions). All orders receive:

  • 1-2 business day processing with technician inspection
  • Real-time tracking notifications
  • Customs-friendly documentation
What are my shipping options?

We offer two reliable services:

Standard Shipping (Recommended for Time-Sensitive Gear)
• Carrier: DHL/FedEx
• Delivery: 10-15 days after dispatch
• Cost: $12.95 flat rate
Ideal for: Regulators, analyzers, and critical dive components
Free Shipping (For Non-Urgent Orders)
• Carrier: EMS
• Delivery: 15-25 days after dispatch
• Cost: FREE for orders over $50
Ideal for: Wetsuits, accessories, and non-time-sensitive items
Why do you recommend Standard Shipping for complete systems?

Technical diving systems often require proper configuration of multiple components. Our Standard Shipping ensures all parts arrive together within a predictable timeframe, preventing situations where you might receive your backplate before your harness, for example.

Returns & Exchanges

What is your return policy?

We offer a 15-day return window from delivery date for unused items in original packaging. Some technical items (like analyzers) may have additional requirements – our team will guide you through any special processes.

How do I initiate a return?

Contact our gear specialists at [email protected] for authorization before sending anything back. This helps us ensure you receive proper credit and lets us address any issues directly whenever possible.

Do you cover return shipping costs?

Customers are responsible for return shipping unless the return is due to our error. We recommend using tracked shipping for all returns.

What if my gear arrives damaged?

While our dive-specific packaging minimizes this risk, immediately contact us at [email protected] with photos of the damage. We’ll arrange a replacement or repair at no cost to you.

Technical Support

Can you help me configure my dive system?

Absolutely! Our team includes technical divers who can advise on proper equipment combinations for your diving style and certification level (including ERDi systems). Contact us before ordering if you’d like personalized recommendations.

Do you provide maintenance advice for drysuit repair parts?

Yes – we can guide you through basic maintenance procedures for the drysuit repair components we carry. For complex repairs, we always recommend consulting a certified drysuit technician.

Still have questions? Our dive team is ready to assist with any aspect of your order or equipment needs. Email us at [email protected] or call during business hours. From our dive shop to your dive site – we’re committed to getting you geared up properly and on time.